Impacts of residential environment on residents’ place attachment, satisfaction, WOM, and pro-environmental behavior: evidence from the Korean housing industry

Abstract

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This study considers seven residential environment elements and examines their effect on residents’ place attachment (place dependence and place identity), satisfaction, word-of-mouth behavior, and pro-environmental behavior. The study also examines whether gender moderates the proposed relationships. The data were collected from 603 respondents who owned a condominium in Seoul, South Korea. We analyzed the data using structural equation modeling with SmartPLS 4. The finding shows that all seven elements of the residential environment have a significant impact on either dimension of place attachment, except for the insignificant effect of social environment on place dependence. Both dimensions of place attachment have a significant effect on satisfaction, WOM, and pro-environmental behavior except for the insignificant effect of place dependence on pro-environmental behavior. The interaction effect test of gender shows that males consider eco-friendly materials and green/recreational areas more than females. On the other hand, females are found to weigh and social environments more heavily than males. The finding shows that pro-environmental behavior is influenced by place identity (not by place dependence) and satisfaction, indicating a key role of affective response.

Keywords

• residential environment
• place attachment
• satisfaction
• word-of-mouth
• pro-environmental behavior