Influence of socio-demographic characteristics and occupational attributes on work-related stress among frontline hotel employees in the Kumasi metropolis.

Abstract

Socio-demographic characteristics as well as occupational attributes of employees are gradually becoming important factors in the assessment and management work-related stress. However, most studies on work-related stress in the hospitality industry have generally focused on the causes, effects and coping mechanisms. This paper therefore attempts to delve into the influence of frontline hotel employees’ socio-demographic characteristics and occupational attributes on work-related stress. This is very useful to all stakeholders, particularly hotel managers and employees themselves since insight would help improve the assessment and management of work-related stress in hotels. The study adopted a quantitative approach. Questionnaires were administered to 296 frontline hotel employees consisting of receptionists, waiters and bar attendants. The study revealed that marital status and workstation influence work-related stress. Findings are discussed in terms of theoretical and managerial implications.

Keywords

• work-related stress
• socio-demographic characteristics
• occupational attributes
• frontline hotel employees
• Kumasi Metropolis