Inadequacies of Iran's Electronic Judicial Services in Facing the Rights of Clients

Abstract

E-judicial services are one dimension of e-government implementation. Despite the many benefits and the need to use, this phenomenon has legal and social consequences if not done correctly; the approach to this is inefficiency and the consequent squandering of plaintiffs' rights and client dissatisfaction in resorting to the judicial system. An insufficient number of e-judicial service offices is one problem that makes it impossible to file lawsuits or requests in time. Failure to cover some of the options defined in the system for filing a lawsuit or legal claims is one of these shortcomings that limit the adjustment of the lawsuit following reality, a situation that sometimes affects judicial decision-making and system outages of problems. Which sometimes hinders litigation. The importance of achieving justice in the judicial needs of the community indicates the need to address these problems.

Keywords

• electronic judicial services desk
• quantitative problems
• quality problems