Two quality evolutions: Industry vs. health care

Abstract

Paper explains evolution of Global Quality Management Theory through changes of different quality management approaches in time and compares it to the evolution of Quality Management in Healthcare. Authors relied on already existing information and data sources published in scientific journals to define evolution paths and conduct their comparison to identify gaps and recommend improvements in Healthcare Quality Management. Additionally, four major activities that could improve healthcare quality management emerged from analysis, such as: mechanism for constant and systematic tracing errors, managing quality of supportive processes, control of outsource organizations and application of IT for quality assurance.

Keywords

• Quality management
• evolution
• Health Care
• industry
• comparative analysis