Cogitare Enfermagem (Jun 2008)
CONFLICT MANAGEMENT AMONG THE NURSING TEAM
Abstract
Descriptive exploratory research study carried out with 18 nurses from public collective health units in themunicipality of Colombo, metropolitan region of Curitiba, Parana State/Brazil. It aimed to analyze management characteristicsamong nurses. Data collection was performed by means of a questionnaire with open and closed questions and resultsenabled to feature nurses regarding educational level, work time-length, factors that influence and make relationshipamong nursing team difficult, consequences of conflicts; qualities, action and difficulties of nurses to reach team commitment.It is concluded that dialogue is a useful tool to manage conflicts which must be seen as growth opportunities and nursesmust also use and share technical, human and conceptual skills as a professional way to perform their work.
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