Impact of Intelligent Consulting Robots on the Innovation of Reference Services in Libraries

Abstract

[Purpose/Significance] The application of intelligent robots in library reference services has expanded the knowledge base for reference services and enhanced the user analysis ability of reference librarians. It provides accurate and personalized consultation services according to user needs and behavior patterns. It has improved the effectiveness, quality and satisfaction of reference services. [Method/Process] This paper discussed the shortcomings of traditional reference services. Applying the knowledge base construction and user demand analysis capabilities of intelligent consulting robots to reference services can effectively expand the boundaries of reference services, and improve the performance and the self-learning level of reference services. [Results/Conclusions] In the future, intelligent consulting robots need to be closely integrated with emerging information technologies, integrating user profiles, large and small data analysis, ontology and intelligent hardware, etc., to continuously improve the information problem solving capabilities and information service levels of intelligent consulting robots.

Keywords

• intelligent consulting robot|library|reference service|information service|artificial intelligence