An innovative approach to the study of the model of a medical institution

Abstract

The majority of municipal medical institutions are not working effectively enough. Long waiting in the queue to see a doctor is one of the most significant problem of the organization in the field of healthcare. The SADT (Structured Analysis and Design Technique) methodology was used to find out the problems of functioning of the medical center. Functional diagrams of the subject area were constructed, which helped to understand how individual business processes of the organization that need to be optimized are implemented. A simulation model of the medical center "Detstvo+" in the GPSS World programming language has been developed. it is an open Queuing network consisting of 5 large nodes that are Queuing systems, which allows us to imagine the process of functioning of the medical center. The model was optimized according to the efficiency criterion of this system: while maintaining the volume of the incoming flow of applications, the number of rejections is kept to a minimum, while it is necessary to reduce the length of queues for doctor appointments. This model can also be used by institutions with a similar organizational structure to improve their systems and make management decisions.