A CONCEPT OF ORGANISATION OF INFORMATION SYSTEM OF TECHNICAL SUPPORT

Abstract

An approach to the organization of the technical support in the establishments of higher education with the help of a special information system is regarded in the article. The problems, which will be solved with the support system, are revealed. The most famous open-source systems that use the service-oriented architecture are examined. Advantages and disadvantages of the system are shown.

Keywords

• HelpDesk
• higher education establishments management
• informatization
• users support system
• web- services.
• work process automation