Application of Six Sigma in a company Automotive in Morocco

Abstract

Customer satisfaction is the key to success in all organizations and this satisfaction has a correlational relationship with the quality so that is why we notice that during the last ten years, the automotive sector focuses on the quality whose new strategy reinforces to develop quality and anchors Morocco in the global automotive industry. This article describes the use of Six Sigma through the DMAIC method (Define, Measure, Analyze, Improve and Control) during production lines in a wiring company. The objective is to reduce the defect rate to improve the quality of the product. After defining the workplace and measuring the defect rate, a structured analysis was done to find the root causes and then actions were implemented to reduce the defect rate. To this effect, the deployment of this method has reduces the rate of defects. The use of the Six Sigma method plays a key role in improving the quality of the product as well as financial gains for the different companies.

Keywords

• quality
• six sigma
• dmaic