Public Service Motivation and Organizational and non-Organizational Factors

Abstract

The concept of motivation of employees and attention to factors which creates incentives is one of the most important issues in labor productivity. The motivation of government employees has long been fascinating. The present study aimed to explain a model of organizational and non-organizational factors related to public service motivation. the present study is applied in terms of practical purpose and in terms of descriptive - correlation. The sample size includes 324 employees of the municipalities of Khorasan Razavi province selected by multistage cluster sampling. The tools used in this study are the Combined General Service Motivation Questionnaire, the Combined Questionnaire of Organizational Factors and the Non-Organizational Factors Questionnaire, which reliability was obtained through Cronbach's alpha of 0.822, 0.815 and 0.795, respectively. In order to make sure that the indices are proportional to the components (validity check), expert examination and exploratory factor analysis were used. Data analysis was performed using structural equation modeling using SPSS and Amos softwares. The results showed that there is a significant relationship between the indicators and the motivation of public service staff. Finally, based on the findings of the research, some suggestions have been made.

Keywords

• motivation
• public service
• organizational factors
• non-organizational
• factors