El efecto de la información del sistema de información sobre la satisfacción de los usuarios mediante el papel mediador del valor percibido de la información

Abstract

This study investigates the effect of the information quality on the satisfaction of us-ers of the information system considering the mediating role of the perceived value of information. In this applied study, conducted using a causal-correlation approach, the study population was all users of information system in Ahvaz public libraries. A sample size of 384 subjects was selected by simple random sampling. Data were collected by a researcher-made questionnaire based on previous studies. The tools were validated by face validity and their reliability was confirmed using the Cron-bach's alpha (in the value of α = 0.812, 0.866 and 0.880, respectively) and the results were analyzed by SEM using SPSS 21 and AMOS 5 software. Based on the results of the hypothesis test, the information quality of the information system has a positive and significant effect on user satisfaction (P = 0.000; β = 304), and perceived value of information (P = 0.000; β = 0.000). Also, the perceived value of information has a sig-nificant effect on user satisfaction (P = 0.000; β = 644). Meanwhile, the information quality of information system has a significant effect on user satisfaction with the mediating role of perceived information value (P = 0.000, β = 0.834). We conclude that the improvement of the information system quality in terms of information quality can improve the users’ perception of the value of information and their satisfaction

Keywords

• information quality
• information system quality
• perceived value of infor-mation
• user satisfaction
• public libraries