Relationship between the evaluation of the health system personnel by their users and their subjective well-being: A cross-sectional study

Abstract

Introduction This cross-sectional study sought to examine the relationships between the perception of efficiency and quality of the service provided by the staff of the health system with users’ well-being (satisfaction with life), in the Chilean context. Based on the literature review, we hypothesized that satisfaction with the services provided by the health system would be associated with the well-being of its users. Objective To determine the relationship between the evaluation of the health system, medical staff, and perceived efficiency, with users’ subjective well-being. Methods On a sample of 1,201 respondents (52.4% women, mean age 42.82 years), descriptive analysis, bivariate analysis, and a structural equation model were performed between the evaluation of the health system, medical staff, and perceived efficiency with users’ subjective well-being. Results These three variables are positively related to each other and have effects on subjective well-being. Discussion Health systems also influence the subjective well-being of their users and can be associated with indicators of quality of life. Some implications and considerations related to the Chilean health system are discussed. Also, some of the possible limitations of the study are mentioned. Lastly, the importance of the health systems as part of the state and government functions is discussed.

Keywords

• health services
• medical staff
• personal satisfaction
• quality of life
• chile