Using Digital Tools for an Enhanced Risk Communication in Health Professionals – Patient Interactions

Abstract

This study investigated the effect of integration of new media tools into health professionals –patient interactions to improve the communication of risks associated with medical interventions and healthcare decisions. As technology became increasingly prevalent in healthcare settings, understanding how digital tools could facilitate transparent and comprehensible risk communication was crucial. The study explored various digital platforms, communication strategies, and their impact on patient understanding, engagement, and shared decision-making. A qualitative case study design was adopted to delve deeply into the experiences, perceptions, and practices of health professionals and patients regarding the use of digital tools in risk communication. Semi-structured interviews were used to allow for flexibility in exploring participants' views while ensuring that key topics related to digital tools and risk communication were covered.

Keywords

• digital tools
• risk intelligence
• risk communication
• doctor–patient interactions
• healthcare
• patient engagement
• shared decision-making