Improving School Reconstruction Projects Satisfaction Outcomes Using Fuzzy Quality Function Deployment (FQFD)

Abstract

School buildings and facilities constitute essential educational infrastructure and have a formative impact on the safety, development, and socialization of students. However, many existing school buildings are increasingly aging and deteriorating, requiring urgent refurbishment, raising the need to assess and develop a quality function to propose strategies for improved school building reconstruction. Apart from the initial planning phase, the reconstruction design process usually requires detailed information regarding owner/user demands and is often presented in terms of user dissatisfaction. This paper applies fuzzy quality function deployment (FQFD) to transform actual user needs into an improved technical strategy that can be realized by the design unit through the sequence of the matrix method. The resulting framework identifies a total of eight major components of user dissatisfaction, along with three key school-design improvement strategies, including the use of environmentally sound materials, overall quality of design and planning, and playground planning. In terms of technology improvement strategies, the prioritized design improvement strategies for increasing school reconstruction satisfaction include considerations of practicality and constructability, planning use points and maintenance methods, designing the site according to the local terrain, and using materials that match the layout of the environment. The approach proposed in this study can be used to enhance the efficiency of the reconstruction of aging buildings and the research results can also augment ontological knowledge on the reconstruction of aging campus buildings.

Keywords

• fuzzy quality function deployment (FQFD)
• user satisfaction
• school reconstruction
• design quality expansion