The impact of FINTECH on banking performance: Evidence from middle eastern countries

Abstract

This study investigates the mediating role of competitiveness in the relationship between FinTech adoption and banking performance in the Middle Eastern region. A quantitative research design is employed, utilizing survey data from banking professionals across multiple countries. The data is analyzed using PLS-SEM modelling. The results show a positive and statistically significant impact of FinTech integration on the competitiveness of financial institutions and the performance of banks. On the other hand, the mediation of competitiveness is involved in the process of FinTech adoption and bank efficiency, suggesting that banking institutions that can utilize FinTech advantageously have greater chances of translating the benefits of FinTech adoption into better performance. This study supports the literature by providing a practical example of the use of FinTech as a factor for competitiveness and improving the performance of banks in the Middle East. These findings have huge managerial and practical implications and can help large banks gain competitive advantage and effectively integrate FinTech platforms to achieve real improvements. The value of this research is that it fills the gap in the existing literature, i.e. the role of competition as a mediating factor. By combining studies on competitive strategy approaches with those on technological innovation theory, this study combines a complete worldview related to the performance of banks in the digital age.