Evaluation of actions to implement quality management and institutional projects in UNIANDES-Quevedo University a neutrosophic approach

Abstract

The processes of quality management and human vocational training constitute an important element to be measured in higher education organizations. Quantifying its impact makes it possible to project the organization to improve this indicator. However, consolidating the processes of quality management and institutional development for the achievement of professional human development of excellence at the UNIANDES-Quevedo University represents an unresolved task. The present investigation proposes a solution to the problem posed from the development of a method to measure the implementation of quality management in institutional projects. The method bases its operation by neutrosophic numbers and uses a multicriteria approach. The proposal is applied as a case study at the UNIANDESQuevedo University, from which it was possible to quantify its implementation rate.

Keywords

• method; neutrosophic; multicriteria; quality management