Sustainable environmental practices used in the post-sales sector for small vehicles: A multi-case study

Abstract

Currently, concern for the environment leads companies to be globally concerned about their interaction in their area of operations, which brings the need to adapt, using measures to reduce or even eliminate any environmental impacts from their activities. This article aims to analyze the environmental sustainability practices used in the post-sales sector of Santa Maria, Rio Grande do Sul State. We used descriptive and bibliographic research,, opting for multicase studies on a sample of five dealerships that have headquarters or a branch in this city. Among the main results, it is noteworthy that all the dealers analyzed make use of some sort of sustainable practice, applying methods and tools in their activities. Among such practices is the use of separation boxes, soil impermeability, energy saving, waste sorting, etc. It is necessary to highlight that these sustainable environmental initiatives are adopted among the business activities despite high costs and implementation difficulties

Keywords

• Sustainability
• Environmental Management
• After-sales Service
• Vehicle Dealerships