Trust Perceptions of Metadata in Open-Source Software: The Role of Performance and Reputation

Abstract

Open-source software (OSS) is a key aspect of software creation. However, little is known about programmers’ decisions to trust software from OSS websites. The current study emulated OSS websites and manipulated reputation and performance factors in the stimuli according to the heuristic-systematic processing model. We sampled professional programmers—with a minimum experience of three years—from Amazon Mechanical Turk (N = 38). We used a 3 × 3 within-subjects design to investigate the relationship between OSS reputation and performance on users’ time spent on code, the number of interface clicks, trustworthiness perceptions, and willingness to use OSS code. We found that participants spent more time on and clicked the interface more often for code that was high in reputation. Meta-information included with OSS tools was found to affect the degree to which computer programmers interact with and perceive online code repositories. Furthermore, participants reported higher levels of perceived trustworthiness in and trust toward highly reputable OSS code. Notably, we observed fewer significant main effects for the performance manipulation, which may correspond to participants considering performance attributes mainly within the context of reputation-relevant information. That is, the degree to which programmers investigate and then trust OSS code may depend on the initial reputation ratings.

Keywords

• trust
• heuristic-systematic model
• code
• open-source software