Factors of Work Satisfaction and Their Influence on Employee Turnover in Bangkok, Thailand

Abstract

A high rate of employee turnover is an issue that organizations face on a regular basis. This issue has affected organizations by impacting on job performance and lowering productivity, profitability, and customer satisfaction. As Thailand is an industrialized country, and with many neighboring countries entering the Association of Southeast Asian Nations, the rate of employee turnover is likely to increase due to the rise in competition and employees; work environments where stress is endemic at every level can also lead to high employee turnover. Thus, work satisfaction has become a key element of employee motivation and a means of managing workplace stress. The aims of this study are to research the relationship between work satisfaction and employee turnover, study the factors relating to workplace satisfaction, and explore what causes employees to leave their employment. This research uses Herzberg’s motivation-hygiene theory to examine the intrinsic and extrinsic factors in relation to the measurement of satisfaction at work. The participants in this study comprised 100 office workers in the Bangkok Metropolitan Region. This study has shown that while employee satisfaction does not directly lead to high rates of turnover, it is a contributor to said turnover.

Keywords

• Employee turnover
• Herzberg’s motivation-hygiene theory
• Work satisfaction