AVALIAÇÃO DOS SERVIÇOS DE SAÚDE NA ÓTICA DOS USUÁRIOS

Abstract

The evaluation is an important tool of the primary care that should subsidize the orga- nization and orientation of health services, from logics more centered in the user. This article aims to present the users’ perspective about health services included in the territory of a core of support for family health. The data comes from a quantitative-descriptive study developed with 1023 families registered by the Family Health Strategy. The results revealed that 89,3% of families use services from the health center, having as it’s main reason the searching for assistance in situations of illness or pain (76,3%). Regarding the resolution, only 9,1% reported that they almost never have their problem solved and 51,1% considered good the care at the health center. The article still highlights the user satisfaction as a relevant dimension in the evaluation of health care for the improvement of services and public health policies.

Keywords

• evaluation of health services
• primary attention to health
• patient satisfaction