The impact of trust, comfortability, usability and technophobia factors on acceptance of health information technology

Abstract

In the contemporary landscape of healthcare, the rapid integration of digital technologies is reshaping traditional practices. As healthcare systems increasingly embrace digitalization, there arises a critical need to comprehend the dynamic and ever-evolving role played by Information and Communication Technologies (ICTs). Amidst the rapid digitization of healthcare systems, understanding the evolving role of Information and Communication Technologies (ICTs) is paramount. This study explores the impact of Information and Communication Technologies (ICTs) on healthcare, with a focus on Health Information Technology (HIT) and its role in enhancing patient-centered care. Specifically, the research centers on Personal Health Records (PHRs), which empower patients to control their health information securely. The study aims to identify key features influencing patients’ behavioral intention to adopt HIT, utilizing a structured questionnaire and a conceptual framework based on the Technology Acceptance Model (TAM). Feature selection analysis, conducted using the Weka tool, employed various classifiers to predict users’ perceptions and behavioral intentions towards HIT adoption. Results highlight the significance of trust, comfort, usefulness, and technophobia in shaping patients’ acceptance of HIT, with Random Forest and Bayes Net classifiers emerging as key predictors. This research provides valuable insights into the critical factors driving patients’ acceptance of HIT, contributing to the ongoing discourse on the adoption of healthcare technologies.

Keywords

• Health information technology (HIT)
• Patients’ perceptions
• Trust
• Usability
• Comfortability
• Technology acceptance model (TAM)