ANALISIS KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN TENAGA ADMINISTRATIF DI FAKULTAS FARMASI UNIVERSITAS AHMAD DAHLAN YOGYAKARTA

Abstract

Student satisfaction measurement has been done with populatif observation and data collected prospectively at the fourth level students of the Faculty of Pharmacy Ahmad Dahlan University. The purpose this study to describe and determine student satisfaction ratings gap that arises from servqual. The results obtained indicate generally that the service element in the Faculty of Pharmacy is namely employees has not given in accordance with the expectations of student performance is characterized by a range of values of each gap there is nothing close to the ideal of zero (0). Gap values of employees in the education ministry on Tangible dimensions with a gap value -0,90, Reliability with the gap value -0,90, Assurance gap value -0,90, Empathy with the gap value -1,10 and Responsiveness to the value gap -1,10 . While the reliability of the employee dimension into the first rank and dimensions of responsiveness on the faculty is considered the most excellent service to students.

Keywords

• satisfaction
• servqual
• Faculty of Pharmacy