Information Systems Models in the Hotel Industry and Effects on the Economy (The case of Albania)

Abstract

In the framework of this study are initially analyzed the Information systems in the field of hospitality, the development of new innovative systems and the problems encountered in their use. These systems are used for collecting, storing, processing and reporting data in the company, serving in daily operations, in the decision-making process, planning, etc. The tourism sector, which is entering the main topic of economic, social and national development of our country, uses different information systems, which help managers in their main task, that of decision-making.This study aims to empirically analyze the importance of information systems in decision making in hotel companies in Albania, through the perception of managers of three levels. The study also provides a theoretical conceptual model for the importance of Information Systems in decision making in hotel companies in Albania, a model based on the functionality of information systems used by these companies and how they are perceived by managers.

Keywords

• mis
• hotels
• systems
• models