Enhancing Post-secondary Writers’ Writing Skills with a Chatbot: A Mixed-Method Classroom Study

Abstract

In the present study, we developed a chatbot that helps teachers to deliver writing instructions. By working with the chatbot, the post-secondary writers developed a thesis statement for their argumentative essay outlines, and the chatbot helped the writers to refine their peer review feedback. We conducted a preliminary analysis of the effect of a chatbot on these writers’ writing achievement. We also collected several student testimonials about their chatbot experiences. Several important pedagogical and research implications for chatbot-guided writing instructions and the use of learning technology have been addressed.

Keywords

• chatbot
• intelligent tutoring system (its)
• learning tool
• writing skills
• classroom study