MedEdPORTAL (Mar 2007)
Patient-Centered Care Workshop: Providing Quality Health Care to a Diverse Population
Abstract
Abstract Introduction Educators have recently been challenged to actively incorporate instruction that emphasizes cultural diversity, access to health care/health care disparities, evidence-based medicine, and reflection regarding impact of physician's values and beliefs on the patient care. Methods Framing these issues as a three-perspective approach to patient-centered care, this two-part workshop is designed teach learners how to incorporate the patient's, physician's, and society's perspective into a health care plan and provide opportunities for learners to apply this approach using a series of strategically crafted instructor-authored cases and at least one student generated “critical incident” case scenario. Results The learners evaluated the patient-centered care workshop using a combination of Likert-scale questions and comment opportunities linked to workshop objectives, format and impact on learner's ability to provide patient-centered care. Postworkshop, the evaluation forms were tabulated using descriptive statistics (e.g., frequency, mean, standard deviation) for each question. Overall, learners reported that the session merited a grade of high pass (unusually high rating for learners). Incorporation of the critical incidents into the discussion was reported by 82% of learners (N = 194) and 99% of learners reported that the workshop prepared them to continuously apply the Kleinman's questions to obtain each patient's perspectives on health, disease, illness, and treatment. Discussion Suitable for medical students, residents, or practicing physicians, this workshop can be adapted from its 4-hour format into smaller units. The packet contains a detailed instructor and facilitator guides, PowerPoint slides with speaker notes, cases, critical incident and workshop evaluation forms, and references needed to lead the workshop.
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