IDENTIFYING BEST PRACTICES IN INSURANCE

Abstract

This work aims to identify and develop best practices in the insurance field. We must mention from the beginning that best practices are not compulsory or mandatory rules of law, they cannot and do not want to be placed above the legal provisions in force, they only complement the law. Moreover, we intend to look into the implementation of the Solvency II Directive from the point of view of best practices in insurance. In this research, the main method of study was the theoretical qualitative research (especially document analysis), with the purpose to identify and theoretically develop the information on best practices in the insurance field. The main results of the research consist in the identification of general best practices in performing the activity (such as communication/consultation with the interested parties, the consistency as regards contractual/non-contractual relations, the effectiveness and efficiency, transparency and honesty, fair treatment of customers etc.) which have been presented in short and which could be implemented by any company that seeks to achieve superior performances, including the insurance companies. The work also includes some important best practices, described in detail, in a sensitive area such as the insurance field (best practices in relation to the management of personal information, the management and settlement of disputes by insurance companies or intermediaries in the field of insurance etc.).

Keywords

• insurance
• best practices
• Solvency II
• Relevant JEL code: G22 Insurance
• Insurance Companies.