Impact of Green Human Resource Management on Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational Leadership

Umer Iftikhar; Khansa Zaman; Mahmood Rehmani; Wajeeha Ghias; Tahir Islam; Tahir Islam

doi:10.3389/fpsyg.2021.710050

Frontiers in Psychology (Oct 2021)

Impact of Green Human Resource Management on Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational Leadership

Umer Iftikhar,
Khansa Zaman,
Mahmood Rehmani,
Wajeeha Ghias,
Tahir Islam,
Tahir Islam

Affiliations

Umer Iftikhar: Department of Leadership and Management Studies, National Defence University, Islamabad, Pakistan
Khansa Zaman: Faculty of Management Science, Shaheed Zulfikar Ali Bhutto Institute of Science and Technology University, Islamabad, Pakistan
Mahmood Rehmani: Department of Business Administration, University of Sialkot, Sialkot, Pakistan
Wajeeha Ghias: Department of Leadership and Management Studies, National Defence University, Islamabad, Pakistan
Tahir Islam: School of Economics and Management, Tongji University, Shanghai, China
Tahir Islam: Department of Management, Faculty of Management, Prague University of Economics and Business, Prague, Czechia

DOI: https://doi.org/10.3389/fpsyg.2021.710050
Journal volume & issue: Vol. 12

Abstract

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Greening of the hotel industry can be achieved through employees' green service recovery performance (GSRP) of employees to determine environment-friendly or unfriendly issues driven by environmental commitment and green human resource management (HRM) practices. This article attempts to resolve the research problem by analyzing the moderating effect of transformational leadership style on green HRM practices with employee environmental commitment (EEC) and GSRP in the hotel industry. The present study recruited 489 front-line employees (FLE) and their 24 direct managers. The research results reveal that environmental commitment of employee mediates the relationship between green HRM practices and GSRP. Moreover, the transformational leadership style moderates the relationship between green HRM practices and employee environmental commitment in the hotel industry. The study has critical insights and implications for hotel managers and theory.

Published in Frontiers in Psychology

ISSN: 1664-1078 (Online)
Publisher: Frontiers Media S.A.
Country of publisher: Switzerland
LCC subjects: Philosophy. Psychology. Religion: Psychology
Website: https://www.frontiersin.org/journals/psychology

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