ANALYSIS OF THE PERFORMANCE SATISFACTION OF THE HOUSING FINANCING LIQUIDITY FACILITY FINANCING: A CASE STUDY OF CENTRAL PUBLIC SERVICE AGENCY FOR HOUSING FINANCING FUND MANAGEMENT

Abstract

The disbursement of FLPP is intended to increase access and affordability of MBR in housing finance considering the availability of principal funds for housing finance (especially KPR) at low and fixed interest rates throughout the installment period (tenor) of bank financial institutions is often limited. On the other hand, an assessment is needed regarding the satisfaction of stakeholders (consumers, banks and developers). The data collection technique used in this study was convinience sampling. The basis for determining the sample is based on the availability (self-report) of data from the Ministry of PUPR. In this study, two types of analysis were used to answer the research problem, namely descriptive analysis and partial least square analysis.

Keywords

• responsiveness
• physical evidence
• price
• satisfaction