Romanian Administration Challenges: The Implementation of Online Payment for Utility Bills

Abstract

Romania is currently facing a lot of challenges in the e-government field. In this paper, due to the fact that we identified little or no efforts from the Romanian public administration in order to simplify all the activities conducted by Romanian citizens in order to pay their utility bills, we are proposing a model for a new e-service that aims to correct this state of facts. We started this quest by identifying and conducting an analysis of the existing administrative framework within a Romanian AOA (Apartment Owners Association), as this is the most common form of association that deals with the payments of utility bills (UBs) in Romania. We developed a model for the AOA’s administrative process. Subsequent to our analysis, our findings suggest that in Romania, although progress has been made in order to simplify the payment of utility bills, there are still several drawbacks associated with the administrative process, within the Romanian AOA. Thus we proposed an improved model for the Romanian AOA administrative process.

Keywords

• e-government
• e-services
• aoa’s administrative process
• online payments for ubs.