Zadovoljenje potreba korisnika sredstava NVO - primena Kano modela u procesu opremanja / Satisfaction of the military equipment users: Application of the Kano model at the supply process

Abstract

U radu je, na osnovu istraživanja i dugogodišnjeg iskustva autora, prikazana mogućnost primene Kano modela zadovoljenja zahteva korisnika u procesu opremanja Vojske sredstvima naoružanja i vojne opreme. / Based on the results of own researches and author's long-range expiriances in this paper is presented possibility of application of the Kano model of user' needs satisfaction in the military equipment supply process.

Keywords

• Kano model
• zadovoljstvo korisnika
• user's needs satisfaction