Digitalisation and efficient humanitarian logistical operations in Zimbabwe

Abstract

AbstractThis study explores the transformative impact of digitalisation on the efficiency of humanitarian logistical operations in Zimbabwe. Drawing on survey responses from 286 participants in humanitarian aid organisations, the research employs rigorous multiple regression analysis to scrutinise the predictive significance of various digitalisation elements. The findings illuminate robust positive associations between digitalisation components, including communication effectiveness, cost reduction, automation, sustainability, organisational size, and the enhancement of efficient humanitarian logistics. Notably, the integration of digitalised supply-chain management systems, such as barcode readers and tracking solutions, emerges as pivotal in fostering improved information management and co-ordination. The study also brings attention to challenges, such as knowledge-sharing barriers and heightened vulnerability to cyber security threats. Contributing to theoretical frameworks, this research emphasises the contextual relevance of digitalisation in Zimbabwe’s specific setting. Practical implications underscore opportunities for aid organisations to optimise operational efficiency through informed digitalisation initiatives. The study further identifies key variables for technology adoption frameworks and introduces a culturally relevant focus on Zimbabwe within the field. Strategic recommendations advocate for investments in digital infrastructure, robust security measures, and collaborative tools. Managerial implications underscore the importance of prioritising knowledge-sharing initiatives and forming strategic partnerships with technology companies to address challenges. Theoretical implications support information systems theories and illuminate causal relationships between distinct facets of digitalisation and efficient humanitarian logistics. The study concludes by acknowledging its limitations, including a Zimbabwe-centric focus, potential response bias, and the utilisation of a cross-sectional design. Future research recommendations advocate for longitudinal studies, comparative analyses across diverse regions, and qualitative investigations into the human and organisational factors influencing the adoption of digital solutions. Overall, this study contributes invaluable insights for both theoretical development and practical applications in the dynamic landscape of humanitarian logistics and digitalisation in Zimbabwe.

Keywords

• Digitalisation
• humanitarian logistical operations
• communication effectiveness
• humanitarian work process automation
• cost reduction
• flexibility