Management of the quality in the French public higher education: debate on the measure

Abstract

The quality certification devices set up in business for over twenty years in France have basically inspired those currently at work in public services, now at university. After a search in progress, this work tries to identify several operational issues relating to the isomorphism of processes applied to this new side of non- market services in a global context of deregulation French state, emphasizing the limits of measure as a tool for decision support for university leaders.

Keywords

• cognitive economy
• quality assurance
• standards