Introducing an ERM-based Optimal Banking Performance Development Model

Abstract

Services are an essential central element of the economy in today's societies, and banks, as one of the essential service organizations, direct and support many of the community's economic activities. This study aimed to develop an optimal model for East Azarbaijan banks' performance based on organization risk management using the standardized questionnaire of Kosovo 2017. To achieve this purpose, the director or assistant director, head or deputy head, bank managers, and experts of banks were selected for statistical sampling, and the structural equation modeling approach was used for estimating the model and tests. Organizational risk management factors, including "written job descriptions and resources to describe personnel duties, fraud risk assessment concerning how management and other employees participate," was assessed as factors affecting bank performance. Therefore, the banking system's structural problems should be resolved so that this system can function and develop in the future, and consequently, to resolve the banking system crisis, it is necessary to reform the banking system.

Keywords

• banking performance
• enterprise risk management (erm)