Some evidence for the effectiveness of a brief error management training in complex, dynamic, and uncertain situations

Abstract

The current study explores the effects of a brief training program on complex problem solving (CPS) and dynamic decision making (DDM) performance in two computer-simulated tasks with different task characteristics, ChocoFine (N = 76) and WinFire (N = 99). Half of the participants in each simulation group received a brief training on 16 frequent CPS and DDM errors. We hypothesized that participants who received the training in errors would show better performance, report fewer errors, and show fewer behavioral errors compared to those who did not receive the error training prior to the start of the simulated tasks. The results showed that participants in both training groups had better performance scores. Participants in the training condition reported fewer self-reported errors compared to the no-training group only in the ChocoFine simulation. Regarding behavioral errors, status-quo bias was related to weaker performance in both simulations. These findings have implications for leaders who are prone for the status-quo bias and for organizations which could implement trainings programs for DDM and CPS.

Keywords

• human error
• complex problem solving
• dynamic decision making
• microworlds
• self-reflection
• status-quo bias