The Effects of Quality of Work Life on Burnout Syndrome: A Study on Hospitality Industry

Abstract

The purpose of the study is to determine whether the quality of work life of the employees of the hospitality industryis affected by Burnout Syndrome. For this reason, 410 employees who work in 65 independent enterprises awarded4 and 5 stars, which are members of the Hotel Association of Turkey (TUROB), also a non-governmental organization,operating in the districts of Fatih, Beyoğlu, Şişli, Beşiktaş and Atatürk Airport area of the province of Istanbul, werereached by means of questionnaires and the data were then collected. As a result of the analysis on the obtained data, itwas determined that there are various levels of relationship and effects between the work life quality of the hospitalityindustry employees and their burnout syndromes. It is also achieved that the work life qualities of the employees aremoderate, and they experience the burnout in the middle level.

Keywords

• Quality of work life
• Bornout Syndrome
• Hospitality industry