Analysis of Empowerment and Communication Skills of Hospital Staff with their Job Performance (Case Study: Beheshti Hospital- Yasouj-Iran)

Abstract

Abstract Background and aims: Human resource is the most important capital in any organization. It is important to review and identify factors associated with those resources that can be effective on organizational performance. This study purpose is to measure the effect of empowerment and enhancing communication skills on staffs’ job performance in Beheshti Hospital, Yasooj, Iran. Methods: This research is descriptive and based on practical purpose. The study population is consisted of all administrative staff, managers, experts and hospital nurses that its number was 150 people in 1395. Sampling was conducted using the Kolmogorov-Smirnov test. The instrument used in this study was a questionnaire. PLS software and the structural equation have been used to analyze model and assumptions. Results: The results showed that empowerment and enhancing communication skills have effect on job performance significantly (p<0.05). Cronbachchr('39')s alpha values of empowerment, communication skills and job performance were 0.87, 0.88 and 0.81, respectively, indicating the relationship between variables. Our proposed model was confirmed, too. Conclusion: The results showed that the transfer of job information to each other, sympathized with their work and performed it with all the quality, regarding to discipline and administrative regulations, avoid of wasting time and useless works, creating a sense of responsibility among employees and respect for colleagues, and increasing job performance. Keywords: Empowerment, Communication skills, Job performance, Staff, Beheshti hospital.

Keywords

• empowerment
• communication skills
• job performance
• staff
• beheshti hospital.