Anali Ekonomskog fakulteta u Subotici (Jan 2017)
Taxonomy of Shadow IT systems
Abstract
Parallel with the official IT infrastructure, which is developed, procured, and maintained by the IT sector, most organizations have the so-called Shadow IT coexisting with it. These are autonomous systems and processes developed or procured without the knowledge, approval and support of IT sector, developed by staff members who are not IT experts and who are employed in some of the company's business sectors. Such systems potentially disrupt the IT sector's intention and task to provide optimal support to business processes by continuous improvement of quality and productivity of the IT processes, but they can also be the source of innovation and guidelines how to improve the processes of using IT. After a brief insight into the forms and causes of emergence of Shadow IT, the article presents a chosen proposal of taxonomy of concepts used in this area, to secure unambiguity, precision and well-foundedness of the conceptual denotation in future research.