Twitter users’ reaction to a chain pharmacy’s decision to end tobacco sales

Abstract

Background Reducing the number of tobacco outlets may help reduce smoking uptake and use; public support for such action is essential. We explored how Twitter users responded to the announcement by US pharmacy chain CVS that it was voluntarily ending tobacco sales. Methods We used Twitter’s application programming interface to retrieve tweets and retweets posted over an 8-day period in February 2014 that contained two trending CVS-related hashtags (#cvs and #cvsquits). We manually coded 6,257 tweets as positive, negative, or neutral. Results The majority of tweets were positive (56.0 %) or neutral (39.4 %). Conclusions There was little disapproval of CVS’s decision to end tobacco sales among Twitter users, possibly due to the voluntary nature of the decision. The level of support suggests that CVS’s image and bottom line will not suffer as a result. Further voluntary actions to end tobacco sales – which may lay the groundwork for legislation -- should be incentivized and supported.

Keywords

• application programming interface
• vote share
• twitter user
• automate code
• outlet density