APPLICATION OF PERFORMANCE INDICATORS TO A UNIVERSITY HOSPITAL

Abstract

Assessment” is the process of objectively understanding the state or condition of a thing, by observation and measurement. Assessment of something means taking a measure of its effectiveness. “Formative” assessment is measurement for the purpose of improving it. “Summative” assessment is what we normally call “evaluation.” Evaluation” is the process of observing and measuring a thing for the purpose of judging it and of determining its “value,” either by comparison to similar things, or to a standard. Although health service can be provided in different structures and systems the common goal in all health care services is to practice the right procedures on the right people at the right time. This may be possible with the continuous improvement process of quality and development. In this study we emphasized on 19 indicators followed in Dicle University Hospital regarding targets, obtained results, interpretation of results, corrective and preventive actions, challenges and solutions for collecting correct data. Additionally by taking account indicator applications in Dicle University a model was proposed for university hospitals.

Keywords

• Assessment
• evaluation
• performance
• indicator