The Impact of Lecturer Incivility on Student Academic Performance and the Role of Social Support in Vietnamese Higher Education

Abstract

This study examined the impact of lecturer incivility on students in Vietnam and the moderating role of social support in academic settings. Using a quantitative approach, surveys were conducted among 1,158 students in Ho Chi Minh City who regularly faced lecturer incivility. Results showed a significant link between lecturer incivility and decreased academic performance (β = .123) and self-efficacy (β = −.354), but not with emotional exhaustion. Student performance was also directly influenced by self-efficacy (β = .451). Furthermore, the effect of lecturer incivility on self-efficacy was moderated by support from friends (β = −.103) and significant others (β = −.061), but not from family. This study highlights the importance of addressing lecturer incivility and the unique role of social support in higher education.