Personal centered care in long term residences: how to evaluate client satisfaction?
Fernando Augusto Pereira,
Cristina Teixeira,
Ana Rita Falcão,
Vitor Manuel Costa Pereira Rodrigues,
Maria Helena Pimentel
Affiliations
Fernando Augusto Pereira
Professor Adjunto Instituto Politécnico de Bragança. Investigador do Centro de Investigação e Intervenção educativas da FPCEUP – CIIE. Núcleo de Investigação e Intervenção do Idoso da Escola Superior de Saúde de Bragança
Cristina Teixeira
EPIUnit - Instituto de Saúde Pública, Universidade do Porto, Portugal
Instituto Politécnico de Bragança, Portugal
Ana Rita Falcão
Instituto Politécnico de Bragança - Escola Superior de Saúde Universidade de Trás-os-Montes e Alto Douro Portugal
Vitor Manuel Costa Pereira Rodrigues
Centro de Investigação em Desporto, Saúde e Desenvolvimento Humano, CIDESD
Universidade de Trás-os-Montes e Alto Douro, UTAD
Escola Superior de Saúde.
Vila Real. Portugal
Maria Helena Pimentel
Instituto Politécnico de Bragança - Escola Superior de Saúde
Unidade de Investigação em Ciências da Enfermagem – UICISA-E
Núcleo de Investigação e Intervenção do Idoso da Escola Superior de Saúde de Bragança
Portugal
The evaluation of client’s satisfaction allows improving the quality of services as a result of feedback from their clients. The purpose of this study is to develop a scale to assess the client s satisfaction under the scope of personal-centered care model (PCC). A cross-sectional study, based on personal interviews by using a client’s satisfaction questionnaire, was conducted among 160 older adults from 12 long-term care services (LTC). Principal component analysis was performed to assess the underlying scale structure and factor loadings were computed. We excluded questions on issues that are not easily assessed by the elderly and we reworded others items to make them clear and simple questions for comprehension among elderly and unambiguous in regards the theoretical construct. We proposed a more succinct instrument, sensitive to the personal-centered care issues, to assessing the client’s satisfaction of the LTC.
