Measuring the usability of e-banking in Special Region of Yogyakarta

Abstract

Online shopping is become an option because customers do not need to go to the store. Internet banking is a bank facility to help customers in common. This research is aim to know usability aspect of e-commerce banking. Data collection was done by distributing questionnaires in Yogyakarta Special Region. The number of respondents is 140 with the range of age 17-22 years. Anova is used as method research. The results showed that in each group show significantly different. Post hoc analysis explained that learnability and efficiency variable has significantly different, with value p<0,05. The highest average value is in the learnability variable and the lowest is the memorability variable.