Getting Rid of Patients’ Misconceptions about the Radiology Department Using Animated Video in the Waiting Room

Abstract

The aim of this study was to explore patients’ perceptions of the role of the radiologist in their care and to evaluate if it is possible to get rid of misconceptions using animated video in the waiting room. 278 Patients were surveyed before or after the animation video was shown in the radiology waiting rooms. After watching the video, almost 30% more people understand that the examiner is the technician, not the radiologist. Patients who think their own physician will interpret the images lowers by a 3.5 factor. Owing to the video, many patients actually understand why they will probably not need to meet the radiologist. Of the patients that have seen the video, almost two thirds declare to experience more respect for the radiologist, without having to meet one.

Keywords

• radiology
• quality
• management
• survey
• animation
• video
• waiting room
• experience
• educate
• technician
• radiotechnician
• misconception
• mri
• x-ray
• ct