The Interface Between Knowledge Management And Human Resources: A Qualitative Study

Abstract

The aim of the study is to obtain new insight into the phenomenon of knowledge management (KM) in modern day organisations and the role Human Resources (HR) may play in facilitating access to knowledge via knowledge holders with the intention of contributing to theoretical and practical use within the South African context. A qualitative methodology, specifically the grounded theory approach was followed in developing the theory. The importance of organisational knowledge, management of knowledge and linking people to share knowledge were found particularly prominent in influencing the role HR plays in relation to and in support of KM in organisations. This triad formed the foundation for the theory revealing the changed role of HR to create opportunities for and linking people with one another to share knowledge.

Keywords

• knowledge management
• human resources