Patients\' satisfaction with the services provided for Covid-19 in Ilam, Iran

Abstract

Objective (s): This study was conducted in 2020-21 with the aim of determining the satisfaction of patients admitted to Corona Medical Center in Ila, Iran. Methods: This was a descriptive study that was conducted on 200 inpatients with covid-19 in medical centers in Ilam province, Iran from December 21, 2020 to March 21, 2021. The data was collected using a questionnaire including items on demographic information and disease symptoms and the Persian version of patient satisfaction index (PSI). The data was analyzed using SPSS- 22 statistical software an independent t-test and one-way analysis of variance statistical methods. Results: The results showed that the mean score of patient satisfaction was 3.47 ± 0.34. Education (P = 0.02), length of hospital stay (P = 0.025), patient history of hospitalization (P = 0.01) and symptoms of Covid-19 such as chest pain (p=0.02) and gait disturbance (P = 0.001) showed significant relationships with patients’ satisfaction. The highest level of patient satisfaction was for patient education (3.70±0.56) and the lowest level of satisfaction was for trust (3.33±0.45). Conclusion: Patient satisfaction with the services provided in the hospital is considered a very important indicator for evaluating the quality of care and treatment services. Health status, personal characteristics and characteristics of the health system are factors related to patient satisfaction.

Keywords

• patient satisfaction
• covid- 19 disease
• ilam province