پژوهشهای مدیریت عمومی (Jun 2024)
Digital Transformation: Trends and Research Areas in Government Organizations
Abstract
Abstract Innovation in the field of emerging technologies outside the public sector has changed citizens' expectations of governments' ability to provide high-value digital services, and digital transformation has emerged as an important phenomenon in strategic information systems research. In recent years, research on digital transformation and its applications in various fields has expanded, leading to the creation of extensive, diverse, and scattered knowledge in this area. In recent years, digital transformation has been identified as a research priority for managers and researchers in the public and government sectors. The importance of this research area and attention to it in digital government studies has made it necessary to identify its sub-domains and research trends. This study aims to review research in the field of digital transformation in government and public organizations, identify core articles, recognize sub-domains, and research trends.Introduction In recent years, research in the field of digital transformation, especially in the government and public administration sector, has become one of the important priorities of organization managers and researchers, and has led to the creation of vast and scattered knowledge in this field. Many studies have tried to deeply understand and better understand the different dimensions of digital transformation; However, until now, a comprehensive and up-to-date research has not been done regarding the investigation of the sub-fields of digital transformation research in public and public administration, as well as its research process, and there is no complete insight into the study process of this field. Based on this, the main and new research topics in the field of digital transformation of government and public administration, as well as how these researches are going, remain unanswered. Therefore, in the end, the present research seeks a deep understanding, a comprehensive and up-to-date study regarding the study of research sub-fields. digital transformations in government and public administration, as well as a complete insight into the study trends of this field. In other words, the answer to this question, which are the main fields, new topics and research trends of digital transformation, focusing on the public and public sector, is placed in the headlines?In this study, firstly, the introduction and the theoretical and experimental background related to the research topic, including digitization, digital transformation, and their dimensions are investigated and research questions are presented. Then the methodology of the research is discussed and the findings obtained from the articles are collected and the results of the analysis are shown. At the end of the research, the most important recommendations and ideas for organizations and organizational researchers have been presented.Materials and MethodsThis research focuses on the field of digital transformation in government and public management using bibliometric analysis. The data for this study was collected from 479 articles published between 2000 and 2023 in the Web of Science and Scopus databases. Co-word analysis and co-occurrence analysis of keywords were performed on the collected data to identify the core articles and sub-domains. Furthermore, a coverage map and average word lifespan were created to determine the research trends in this field.Discussion and Results Research on digital transformation in the government and public sector was categorized into seven clusters, and the core articles in this field were identified. According to the findings of this study, recent topics such as smart government, linked open data, co-creation, COVID-19, digital readiness, digital participation, and digital services are new topics that have been discussed in the field of digital transformation in the government sector and have been the focus of researchers' attention.ConclusionBy identifying the core articles, sub-domains, and research trends in digital transformation in the government and public sector, this study provides a cohesive perspective on this field and helps researchers in choosing their research direction.
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