Multicriterial Methods used in Expert Systems for Business Decision Making

Abstract

Many organizations are in front of most competitive economic environments, where, in order to survive, they must reduce costs all the time and adopt the most intelligent business strategies. In most decision making activities the manager has to decide which variant is the most advantageous, taking into account a multitude of criterions. Expert systems use the expert's knowledge and problem solving skills in a particular subject area throughout an organization, and can propose the optimal variant to be chosen. In this paper we have outlined the role of multicriterial methods in programming expert systems to decide in favor of the most eligible variant between a multitude of possibilities. We also made a case study and designed the prototype of an expert system for choosing the most profitable offer among many, in the prenegotiation stage, for a company, in order to organize the negotiation processes accor-dingly. In this respect, we tried to highlight the usefulness of multicriterial mathematical me-thods in three negotiation processes of a Romanian negotiation team with foreign negotiation teams for the acquisition of an equipment.

Keywords

• Business Decision Making
• Expert Systems
• Multicriterial Methods