Improving Education through Linking Personality to Organisational Citizenship Behaviour in Balkans Universities

Abstract

Personality can explain people’s adjustment to the environment, prestige, esteem and respect by society, friends, family, co-workers, and supervisors. The five-factor personality model describes a common understanding of personality formation in the five major profiles, commonly referred to as Extroversion, Conscientiousness, Neuroticism, Agreeableness, and Openness to Experience. This research explored the effect of Big five personality profiles on Organizational Citizenship Behaviour to determine whether a personality can be a predictor of the existence of Organizational Citizenship Behaviour particularly toward university personnel. Baseline data for this research was collected from public and private universities in Bosnia and Herzegovina, Serbia, and Montenegro. A total of 560 surveys were collected from 26 private and public universities. Findings show that Extraversion has an impact on Organizational Citizenship Behaviour. On the other side, Neuroticism has a negative impact on Organizational Citizenship Behaviour, while Openness to experience has no impact on Organizational Citizenship Behaviour.

Keywords

• big-five
• personality
• organizational citizenship behaviour
• bosnia and herzegovina
• serbia
• and montenegro