Analyse de l’activité tutorale dans un organisme privé de formation à distance selon le modèle d’Engeström : tensions et écarts au prescrit

Abstract

This study explores e-tutors’ real work. It refers to the Activity Theory developed by Engeström (1987). It is based upon several types of data: ethnographic data, an instructional document, a questionnaire and individual interviews. The results principally reveal three types of tensions as described by the Engeström’s activity theory model: subject/community, subject/division of labour, subject/rules. The study concludes by questioning the instrumental function of instructional documents and communication tools in terms of work organization.

Keywords

• distance learning tutor
• e-learning
• activity theory
• tension
• tool
• prescription