Determination of Hospitalized Patients’ Satisfaction Level with Nursing Services in Surgical Units

Abstract

AimThis study was planned to determine the factors related with level of satisfaction of the hospitalized patients about nursing care.Material and Methods184 patients from the surgical departments were included as the sample group of this descriptive research. Data were collected with an inquiry form containing the descriptive properties and ‘’Scale of the Patients’ Satisfaction with Nursing Services’’.ResultsThe mean satisfaction scores of the patients taken in the study were high (146.1±18.5) about the nursing services. Comparing the mean scores of (HHMO) and the descriptive characteristics with the previous hospitalization experience, the difference between the satisfied 146.36 (%94.6) and unsatisfied 124.88 (%5.4) patients was significant. (p=0.045).ConclusionSimilar studies should be planned in larger groups with determined intervals and satisfaction evaluated with clinically specific valid measuring means.

Keywords

• patient satisfaction
• nursing care
• quality of care
• health care